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Published on május 28th, 2014 | by Multiculti Juli

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1ST LEVEL HELPDESK AGENT WITH FLUENT GERMAN/FRENCH/ITALIAN/SPANISH/DUTCH (DEBRECEN)

Karrier Hungária Kft. - Állás, munka

Our multinational partner is looking for 1st Level Helpdesk Agent with fluent English AND German/French/Italian/Spanish/Dutch knowledge in their Debrecen office.

Tasks:

  • Works on the Customer Service helpdesk, answers calls and pro-actively make calls in order to resolve customer issues
  • Manages supplier activities (e.g. driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
  • Improve system performance by integrating standard solutions
  • Support a robust Microsoft based network running Windows Server and Exchange Server
  • Installation, daily operations and troubleshooting of server hardware, software and network components
  • Analyses requests and problems and develops solution suggestions
  • Gives advice in order to achieve an efficient IT operation

Requirements:

  • University or college degree is an advantage
  • Fluency in English AND German/French/Italian/Spanish/Dutch
  • IT support experience is an advantage BUT FRESH GRADUATES (with relevant IT/Telco degree) ARE WELCOME
  • Good computer knowledge
  • Good understanding of Windows 7 and Windows Server 2008
  • Good understanding of LAN / WAN and VoIP technologies is preferred
  • Willingness to work in shifts
  • Customer orientated personality

Location:

Debrecen

How to apply/ contact information:

If you are interested in the above position please send your CV in Word format to info@karrierhungaria.hu e-mail address.

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